Help center
Frequently asked questions
Answers for planning a cabinet order. We confirm availability, freight and product details before payment.
Shipping & delivery
How is my order shipped?
Larger cabinet orders are typically sent by freight carrier. We confirm the method, charge and estimated timing for your address before payment.
When will my order arrive?
Availability and delivery timing are confirmed for each order. Carrier dates are estimates and can change after dispatch.
What if something arrives damaged?
Count cartons and note visible damage or shortages on the delivery receipt. Take photos, keep the packaging and contact JLK promptly with your order details.
Orders
Can I change my cabinet list?
Contact us as soon as possible. We can review changes before an order enters fulfillment; changes may no longer be possible after dispatch.
Can you check my layout?
Yes. Send your measurements, sketch and preferred style through our layout help form. We can check the cabinet list, fillers, panels and trim.
Can I order a sample door?
Browse Sample Doors or contact us about the finish you want to see. Colors can differ from what appears on a screen.
Products & assembly
Are these ready-to-assemble cabinets?
The catalog features RTA cabinet collections. Check the product listing and carton instructions for the exact model and included components.
Where are the assembly instructions?
Open the illustrated JLK assembly guide from our support page. Follow any model-specific instructions supplied with your cabinet.
Does JLK install cabinets?
JLK does not provide installation. We can help with cabinet selection and product questions.
Returns & warranty
How do I request a return?
Contact JLK with your order information before sending anything back. Review our returns page for proposed eligibility and timing.
What if a part has a defect?
Send your order number, a description and clear photos. We will review the product issue and confirm the available remedy and applicable coverage.