Frequently asked questions

Larger cabinet orders are typically sent by freight carrier. We confirm the method, charge and estimated timing for your address before payment.

Please allow approximately 48–72 hours for order processing and picking. That window is not a guaranteed delivery date. Once your order ships, we'll email you the tracking information. Carrier transit times are estimates and can change after dispatch.

Count cartons and note visible damage or shortages on the delivery receipt. Take photos, keep the packaging and contact JLK promptly with your order details.

Contact us as soon as possible. We can review changes before an order enters fulfillment; changes may no longer be possible after dispatch.

Yes. Send your measurements, sketch and preferred style through our layout help form. We can check the cabinet list, fillers, panels and trim.

Browse Sample Doors or contact us about the finish you want to see. Colors can differ from what appears on a screen.

Yes. Customers who purchase a $19.98 sample door may receive a $19.98 credit toward a future qualifying cabinet order of $1,000 or more. The credit applies to eligible cabinet merchandise only and excludes shipping, taxes and additional sample purchases. Contact JLK Cabinetry after your sample purchase if you need assistance with your credit.

The catalog features RTA cabinet collections. Check the product listing and carton instructions for the exact model and included components.

Open the illustrated JLK assembly guide from our support page. Follow any model-specific instructions supplied with your cabinet.

JLK does not provide installation. We can help with cabinet selection and product questions.

Contact JLK with your order information before sending anything back. Review our returns page for proposed eligibility and timing.

Send your order number, a description and clear photos. We will review the product issue and confirm the available remedy and applicable coverage.