Returns & refunds
Check your order against the details agreed with your sales representative before paying. Ordering or paying a JLK Cabinetry invoice accepts these terms.
Return eligibility
Contact us within 30 days after receipt. Only unopened RTA cabinets qualify; they must remain unused, in their original condition and packaging.
Excluded items
No refunds for assembled, installed, altered or used products, or for accessories, toe kicks, fillers and moldings.
Restocking
After shipment, delivery or pickup, accepted change-of-mind returns carry a 25% restocking fee.
Damage and missing items
Inspect all goods immediately on arrival for missing items and visible or hidden damage. Report issues promptly; concealed damage claims must reach us within 30 days after delivery.
Stock delays
Arrival estimates for unavailable cabinets can change. We will work promptly toward fulfillment. For late cabinets, we may refund the affected item or discuss another size or replacement.
Return shipping costs
For approved change-of-mind returns, the customer pays the actual return freight cost in addition to the 25% restocking fee. Original delivery charges are nonrefundable for these returns.
For approved damaged, defective or incorrect-item claims, JLK Cabinetry covers any necessary return shipping and does not charge a restocking fee. Contact us before shipping anything back.
Refund processing
We process eligible refunds to the original payment method within 10 business days after the returned items arrive. This period includes inspection. Your bank or payment provider may need additional time to post the credit.
Request help
Before returning anything, email JLKDesigns@proton.me with order details, the issue and relevant photos.
Applicable consumer rights remain unaffected.