For launch review
Warranty & product issues
If a cabinet or component appears defective, contact JLK with your order number, clear photos and a description of the issue. We will check the product and the coverage applicable to your order, then explain the next step.
Before installation
Inspect the cabinet pieces and hardware when unpacking. Keep the carton and packing material while an issue is being reviewed. Do not install a visibly defective component before contacting us.
What to send
Include proof of purchase, the SKU or carton label, photos showing the full item and the affected area, and a brief description of when you noticed the problem.
Coverage
Warranty period, covered components, exclusions and remedies depend on the terms confirmed for the specific collection and order. Request those terms before purchasing. Normal variation in wood grain and color can occur.
JLK is reviewing its written warranty terms before checkout opens. This page does not promise a specific coverage period or replace terms supplied with a product. Applicable consumer rights still apply.
Ask JLK about a product issue